Refund policy
Return Policy
We offer a 7-day return window from the date of delivery.
To be eligible for a return:
• The product must be unused, undamaged, and in its original packaging
• The return request must be raised within 7 days of delivery
• Proof of purchase / order ID is mandatory
To initiate a return, customers must email us at seraphicconnect@gmail.com with order details.
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Return Pickup & Shipping
• For defective, damaged, or incorrect products, we arrange return pickup at no extra cost
• For other return requests, return shipping charges may be borne by the customer
Items sent without prior approval will not be accepted.
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Damaged or Incorrect Products
Customers must report damaged, defective, or incorrect items within 48 hours of delivery by email with supporting images or videos.
Upon verification, we will arrange a replacement or refund, as applicable.
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Cancellation Policy
• Orders can be cancelled before dispatch only
• Once an order has been shipped, cancellation is not allowed
• To cancel an order, customers must contact us at seraphicconnect@gmail.com immediately after placing the order
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Refund Policy
• Refunds are processed after returned items are received and inspected
• Refunds for prepaid orders are credited to the original payment method
• Refunds for COD orders are processed via UPI or bank transfer after customer confirmation
Refund Timeline:
Refunds are processed within 5–7 working days after approval.
Banks may take additional time to reflect the credited amount.
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Non-Returnable Items
Certain products such as personal care items, innerwear, customized products, and items clearly marked as “non-returnable” on the product page are not eligible for return.
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Contact Information
Business Name: Seraphic
Email: seraphicconnect@gmail.com
Contact Number: +91-8287614141
Customer Support Hours: Monday to Saturday, 9:00 AM – 10:00 PM (IST)
Address: 1st Floor, 112, Prakash Mohalla, East of Kailash, New Delhi – 110065, India